Questions we are asked before a booking

A typical 2.5 kW bedroom unit is about $1,890 supplied and installed, and a larger living room unit usually lands between $2,600 and $3,400. That covers the unit, a standard back to back install and the electrical connection. Long pipe runs, a second storey or a switchboard upgrade add to it, and we price those in writing before you decide.

Installs are usually booked about a week out, and service or repair visits within a few working days. Summer is different. In a heatwave week we fill up fast, so if hot weather is forecast it pays to get in touch a few days ahead. We will always give you an honest date.

For a rough figure, no. Send us the room size and a photo of the outside wall and we can give you a range the same business day. For a firm price, yes. Insulation, ceiling height, west-facing glass and the state of your switchboard all change the right size and the cost, and we would rather see them than guess.

We are based in Reservoir and work in Preston, Thornbury, Northcote, Coburg, Heidelberg and Rosanna. If you are just outside those suburbs, ask anyway. We keep the area small so that we can turn up when we said we would and come back quickly if you need us.

Yes. Our technicians hold ARCtick refrigerant handling licences and the business holds an ARCtick refrigerant trading authorisation. It is illegal for an unlicensed person to install or regas a split system. The electrical connection is done by a licensed electrician, who gives you a Certificate of Electrical Safety. We carry public liability insurance, and details are available on request.

You get five years on our installation workmanship, in writing, on top of the manufacturer's warranty on the unit itself. Repairs carry a 12-month warranty on the work we did. If something we installed is not right, call us and we will come back and fix it.

Wash the filters yourself every few weeks while the unit is in regular use. A full service and clean by a technician every one to two years suits most homes. Make it yearly if the unit runs daily, if anyone in the house has asthma or allergies, or if you can smell it when it starts.

Not without finding out why it is low. Refrigerant runs in a sealed circuit and does not get used up, so a system that needs gas has a leak. Topping it up without fixing the leak wastes your money and releases refrigerant into the air. We leak test first, give you a price for the repair, then recharge to the correct weight.